Association Chat: Focusing on Customers and Members

Whether you call them customers or members, it is important to remember that the membership experience is a critical piece of an association professional's responsibility. We're going to spend an hour discussing how we can better serve our members and our organizations on the March 31, 2015 edition of Association Chat. How can we bring delight to our members? We will talk all about it and more during the chat.

Here are the questions I'll ask this week:

1. What is the value your org offers members? Why should they join?

2. How does the pricing of your offerings either encourage or discourage membership?

3. How does your organization solve problems for its members?

4. Has your membership changed much in the last 10 years? If so, in what ways?

5. How does the value you place on staff relate to the value placed on membership? Does it?

6. What are the biggest membership problems facing your org today?

7. What are your member recruiting strategies?

8. What are your member onboarding tactics?

9. How do you bring delight to your members?

10. How do you capture member testimonials to better share stories of success?

For a great resource on association membership, please check out The Art of Membership: How to Attract, Retain, and Cement Member Loyalty by Sheri Jacobs.

Don't forget! To participate in the weekly Association Chat, tune into Twitter on Tuesdays at 2 pm EST following the hashtag #assnchat. Want an easier chat experience? Try following along at http://nurph.com/assnchat.

Next week's chat: Promoting Your Association

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You can read Kait Solomon's Storify of the chat here: